Skip to content

Of course every job demands at least some sort of management skills, if not perfection. Door supervision too is not an exception in this case. 

No doubt, a majority of people always like things to go on without any disturbances or hindrances, especially when they go out during their leisure time in places like restaurants, shopping malls, movie theaters, departmental stores or a coffee shop.   However in this world of variations, you can’t expect your predictions to be right for too long. To be more precise, you never know when situations could go wrong.

This is the time when there is an utmost call for door supervisors. There are times when people fight between themselves thereby creating inconvenience and panic for others in areas like restaurants, shopping malls and likewise. At such an instant, it depends upon the complete alertness and intelligence of door supervisors that know how to tackle and control the situation.

One of the factors to consider is that proper training is needed to take control of the situation. It might be hard to believe; but the fact is that an untrained door supervisor may create more harm than the culprit ever intended. In fact, there has been many times that while actually getting the control of problem, the door supervisor has accidentally harmed customers.

The Reason

The very first process of getting control over any such personality is to knock them down to the floor. However, during this process the person may get injured or damaged. In an adrenaline pumping situation and with an intention to get control over the culprit, using improper means or grabbing the neck of the person may be done in the wrong way.

The Outcomes

Using wrong ways to get control over people can actually harm them a lot. The process of grabbing the neck of a person to put them on the floor can lead to various serious conditions including risking the life of the culprit. However, putting the culprit on the floor is the one foremost step needed to control the situation whatever the risks of doing it improperly.

The Solution

There is nothing as precious as a person’s life. For this reason, well trained door supervisors are provided with extensive physical intervention training through the use of various tools and techniques. Excellent training guides supervisors through the ways to tackle a culprit with proper control and to remove them from the spot without causing any harm to them or others. 

The Advantages

Apart from managing the situation, a door supervisor also represents their associated company. A well trained supervisor not only tackles the situation skillfully but manages to secure the prestige of their associated company in society. On the other hand, poor control of a situation may affect the esteem and name of the company. Hence a professional training is always necessary in this regard.

To summarize, door supervisors can find themselves facing an unwanted situation with little warning.  In such an instant, proper training can ensure that physical harm is minimized and the company’s prestige is maintained.

Author’s Profile

Chris is writing on behalf of NAPPI UK.  NAPPI UK is a leading provider of training solutions to the care sector.  For further details please go to