Employee health and well-being have become a hot topic, primarily due to the rise of the COVID-19 pandemic. It's the new amenities in the break room or perhaps the company manager who provides the team food weekly.
Whatever narrative suits your organization, something has changed. As an HR manager, it's your responsibility to ensure your workforce feels safe, is at ease with their colleagues, and is engaged in what they do best.
Below is a discussion of possible metrics you can use to monitor your employees' well-being and tips for employee management.
Metrics to Measuring Employee Well-Being
1. Provide a well-being survey
One of the easiest ways to measure employee well-being is to give surveys. You can include questions that involve work hours, mental and physical health, job satisfaction, and work-life balance. You can also have engagement questions such as role clarity, work procedures, and individual growth or opportunities.
2. Use an Employee Net Promoter Score (eNPS)
The eNPS is a great metric to gauge employee experience and workplace culture. This type of metric is where you ask employees to rank a category on a scale of 0 to 10. Depending on your organization, the rankings can differ. Typically, employees who answer 9 or 10 are most satisfied, while 7 and 8 are more passive answers.
3. Management information
Management information can be a powerful tool for understanding your employees' health and well-being. Demographics, age, and trends are a few examples of what is included in management information. It helps identify issues your employees may be going through from wherever in the world you hired them. Following this, it should allow you to create programs to help them.
Employee Management Tips
1. Give employees more control over how they work
One thing that negatively impacts employees is not giving them enough freedom. If you were to watch each individual like a hawk and dictate tasks to be done a certain way, it would frustrate the employees and cause a rift between them and the company.
Not only will it affect the way they work but also their mental health, leading to burnout. What you can do is provide sufficient training that will equip the employees with more knowledge. The more knowledge they have, the more capable they can handle different tasks independently, leading to more freedom.
2. Keep the business adequately staffed
If you see that the company is lacking a workforce, it will lead to heavier workloads for the current employees. The higher the demand, the more likely they will burn out. Burnouts can lead to increased stress levels and even depression, so maintaining an adequate staff is paramount.
3. Provide employee support programs
Employee support programs are one of the ways to help each individual. Whether it is a mental health program or exercise regimen, the key is to offer them the support to keep their morale up and assist them in balancing work and life. You can also create remote team engagement if the business operates remotely.
The Employee Support System
Having a support system is a necessary aspect for many people to succeed. Everybody needs people they can rely on, whether their family or friends. The workplace is no different, and it is your responsibility to account for their health and well-being.
The workplace should be a place where everybody not only does their work to the best of their abilities but also provide the necessary support for each individual. Doing that can lead to success, both individually and collectively.
Author Bio: M. Alan Shapiro is the CEO of Executive Boutique Call Center, a call center outsource services provider in the Philippines. Since 2008, he has been helping his clients’ companies grow by providing them with high quality and reliable outsourcing services from their two offices in Cebu. He spends his free time snowboarding, skiing, mountain biking and gardening.