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Articles tagged with "customers"

CourageousHR newsletter - who cares about customers!

CourageousHR newsletter for July - who cares about customers!

19th July 2011

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In a week which saw a new England football manager, the CIPD has cast a light on the growing problem of management withi…

The phone based reference check; time tested, highly valuable and mostly done entirely wrong by HR professionals today.

A powerful yet creative way of showing why we all can find it difficult to change our perceptions of who and what we are…

Apple is running a seriously smooth operation in their retail stores. Each employee has a distinct role to play, underst…

At the most fundamental level is HR about prevention or cure? The reason we ask is that at present we have temporarily …